Meet the instructors
Robert Deupree Jr.
Senior Content Developer
Robert Deupree Jr. is a Senior Content Developer with the Microsoft Learning eXperiences team. After a first career as a marine biologist, Robert joined Microsoft as a biology writer for Encarta Encyclopedia and has continued creating Microsoft training content for over 20 years.
Brandon is a content developer who has been publishing training content at Microsoft for 16 years. He has been responsible for IT Professional audience content of Skype for Business since 2010. He has also published training content for Windows 7 and Microsoft SQL 2012. Prior to that Brandon was a certified instructor who taught Microsoft Dynamics GP curriculum to reselling partners.
Lawrence Associates LLC
Bernie Lawrence is founder and CEO of Lawrence Associates LLC. Prior to starting Lawrence Associates LLC, he served as Vice President of Consulting,
Sales and Marketing, and as a Managing Director of Business Consulting with Immedient Corporation, Microsoft’s largest privately-held solutions provider.
He has a BS in Administration & Management Science and Economics from Carnegie Mellon University and an MBA in Finance from C.W. Post University.
Principal Content Publishing Manager
James Seymour has a background in training and consulting with more than 20 years of IT industry experience focused primarily on infrastructure and messaging. Currently he manages the Cloud Productivity team at Microsoft Learning, which builds content about Office 365 and related products, and IT Support topics.
Senior Content Development Manager
Tony Frink is a 35 year veteran of the IT industry, with a background in ERP technologies, Microsoft Dynamics CRM, and Microsoft Office. He spent the first 18 years of his career in ERP software development and professional services management. He has spent the past 17 years with Microsoft and is currently a Senior Content Development Manager on the Cloud Productivity team at Microsoft Learning. He is responsible for developing training content about Office 365 and related products, as well as IT Support topics.
Learning Solutions Consultant
University of North Carolina
Hi, I'm Steve Hagwood. I hope you find this Capstone experience meaningful and wish you all the best in your pursuits! I'm an experienced Learning & Development professional who loves instructional design. I've been designing learning solutions for over twenty years, including trainings for Microsoft's technical support group, Xbox customer service, Office 365, and Azure. But whatever the subject, I have a passion for helping to foster workplace learning that includes social and informal learning experiences that result in a positive impact on both the employee and the business. I hold a B.A. from the University of North Carolina at Charlotte and was a software designer and developer before finding my career in Learning & Development.
Sr. Partner Technical Advisor
I discover my passion for computers 20 years ago and started a non-stop quest for knowledge. I started my journey in IT support back in 2010 as a frontline engineer, after 4 years I became a Support Escalation Engineer and since 2017 I’m a Technical Advisor. I enjoy learning every day as much as I enjoy teaching and sharing what I’ve learn, I like to face the odds with a smile on my face cause there's no greatest joy of giving all you have to give day after day. I also spend a lot of time, reading about technology so I can be updated and keep up the fast pace technology has. Remember: A Critical situation is just another way to improve yourself by helping others while enjoying it.